Our web site maintenance team works on enhancing existing applications, adding new content, search engine optimization, bug fixing and technical support.
Any transaction-oriented web site like one that helps passengers make flight or hotel reservations online, would need to ensure that it doesn't stop functioning accurately. If it does, the problem must be solved immediately. Doesn't it make sense to have a dedicated web site maintenance team?
Once a service request is directed to our Customer Care team, they are logged in according to the call priority as decided by our customers.